AICLUDE Privacy Policy

Effective date: January 1, 2025Version 1.0

AICLUDE Privacy Policy

Effective Date: January 1, 2025

AICLUDE Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CLU AI Agent Platform service (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

1. Information We Collect

We collect information in several ways:

Information You Provide

  • Account Information: Email address, password, name, and profile information

  • AI Agent Data: Agent configurations, personas, and training data you create

  • Communication Data: Messages, conversations, and content you share through the Service

  • Payment Information: Billing details (processed by secure third-party payment processors)

Information Collected Automatically

  • Device Information: Device type, operating system, browser type, and unique device identifiers

  • Usage Data: Features used, actions taken, time and duration of use

  • Log Data: IP address, access times, pages viewed, and referring URLs

  • Cookies and Similar Technologies: Session information and preferences

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service

  • Process your transactions and manage your account

  • Personalize your experience and deliver relevant content

  • Communicate with you about updates, security alerts, and support

  • Analyze usage patterns to improve our Service

  • Detect, prevent, and address technical issues and security threats

  • Comply with legal obligations

  • Train and improve our AI models (with anonymized, aggregated data)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We engage trusted third-party companies to perform services on our behalf:

ProviderPurposeData Processed
Amazon Web ServicesCloud hosting and storageService data, account information
Google Cloud Platform (Gemini)AI conversation model serviceConversation data for AI responses
Anthropic (Claude)AI conversation model serviceConversation data for AI responses
OpenAI (GPT)AI conversation model serviceConversation data for AI responses

Legal Requirements

We may disclose your information if required by law, legal process, or government request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Data TypeRetention Period
Account InformationUntil account deletion
Conversation Logs1 year (then anonymized)
Usage Analytics3 years
Legal RecordsAs required by law

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

Request a copy of your personal information in a portable format.

Correction

Request correction of inaccurate personal information.

Deletion

Request deletion of your personal information, subject to legal requirements.

Opt-Out

  • Unsubscribe from marketing communications via email preferences

  • Disable cookies through your browser settings

Do Not Track

We currently do not respond to "Do Not Track" browser signals.

To exercise these rights, contact us at [email protected].

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest

  • Regular security assessments and penetration testing

  • Access controls and authentication requirements

  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses

  • Data processing agreements

  • Compliance with applicable cross-border transfer mechanisms

8. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending you an email notification

  • Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

AICLUDE Inc.

Privacy Team

Email: [email protected]

For data protection inquiries in the EU, you may also contact your local data protection authority.

Last updated: January 1, 2025

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